Our Commitments

 

We take great pride in providing a peaceful and serene environment where people can gather to honour and celebrate the life of a loved one. We are committed to ensuring our grounds are beautifully maintained to provide a tranquil environment and a special sanctuary to pay your respects in a dignified manner.

Castlebrook Memorial Park is proud to be a member of InvoCare, an Australian company, and the Asia-Pacific's leading provider of cemetery and related services. At Castlebrook Memorial Park, we continually strive for innovation and improvement by offering new technology and investment in the quality of grounds, services and facilities.

We operate with the highest degree of integrity, responsibility and fair dealing. We remain committed to maintaining the highest standards in our dealings with our client families, the community and in the services we provide.

 

Feedback Procedure

Castlebrook Memorial Park strives to always deliver the very best service however, we understand that at times things may not meet your expectations. You can lodge any complaints or compliments in person, over the phone or by using the compliment and complaint web forms.

When you contact us with a complaint, you will receive a Complaint Reference Number. Please keep this number somewhere safe in case you need to contact us again so we can access a detailed record of your complaint and be ready to assist you further.

We treat every complaint seriously and we endeavour to resolve your issue straight away. If your complaint cannot be resolved by your first point of contact, it will be escalated immediately. We will endeavour to resolve your complaint within 10 business days. As we work to resolve your complaint, we may contact you if we require more information.

For more information about our complaints handling the process, please read our Complaints Handling Policy.